We accept all major debit and credit cards - Visa, Mastercard, Maestro UK, Visa Electron, Solo and American Express. We also have Paypal and Klarna available as payment methods.

We process orders as quickly as possible so there is no guarantee that we can stop your order from shipping. If you decide you no longer want your order, please contact customer service to request cancellation and we will do our best to assist.

Enter your code into the “Discount code” box at the checkout page. You can only use one code at a time.

Please click here to view our Shipping Policy.

Yes, please click here to view our Returns Policy.

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. Please raise a ticket on our customer service portal here and we will resolve the issue for you ASAP. To help us get this fixed for you quicker, please include the following details:

Your Name

Order Number

Product Name and Code

Description of the fault

Attach a picture of the damage/fault

The product name and code can be found on your order confirmation email.

Please note your missing item may be packed inside another item as our suitcases can be nested together.  If you have checked and something is still missing, please raise a ticket on our customer service portal here and we will resolve it ASAP. Please choose "Existing order - delivery issue, missing or incorrect item" as the query type and include your order number.

Please click here to view more information on warranty cover.

In the unlikely event that a fault should develop, please raise a product fault ticket via our customer support portal here. To help us deal with your query more efficiently, please include the following information:

Copy proof of purchase (as an attachment)

Style name/code (can be found on the internal sewn label)

Size

Colour

Details of fault including when and how it occurred

Where possible, photo(s) showing your product and the fault (as attachments)

If damage to your baggage is caused by airline or other carrier mishandling, we recommend you make a claim straight away with your carrier at the airport or station where you retrieved your baggage.  It’s always a good idea to check your baggage carefully for any damage when retrieving it from your carrier.

We have spare parts available for many of our ranges. These include wheels, locks, trolley systems, carry handles and zip pullers. Please raise a spare part needed ticket via our customer support portal here. To help us deal with your query more efficiently, please include the following information:

Style name/code (can be found on the internal sewn label)

Size

Colour

Details of spare part needed

Where possible, photo(s) showing your product and the part in question (as attachments)

Wherever possible, we try to repair rather than throw out and replace.

In many cases, problems such as a broken trolley handle or wheel can be repaired quite easily, by replacing the faulty part.

Your case should come with instructions on how to set the code on your lock. The process varies from product to product. Please note our locks are set with a 3-digit combination, the keyhole is for a universal key which is used at customs to search your case without destroying the lock. If you need a copy of your instructions, please raise a product information enquiry ticket on our customer service portal here.

The default factory setting for the lock is 0-0-0. We would suggest trying the combinations with one digit either side of what you intended on each dial. For example, if you were intending to set the code to 1-2-3-4, try:

0-2-3-4

2-2-3-4

1-1-3-4

Etc...

Our measurements are external- the height of our suitcases includes the wheels.

From time to time, Rock Luggage will offer exclusive discounts on site or via discount codes. Only one code may be used per transaction and we may limit the use of the code per customer. Discount codes may not be used in conjunction with any other offers - either from Rock or from our promotional partners. The promotional period will be limited and Rock reserves the right to stop or extend the promotional period without prior notice. These discounts do not affect your statutory rights, for more information we invite you get in touch via the Contact Us page.