The Santiago Collection
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FAQ
What are the delivery options?
Please click here to view our Shipping Policy.
Can I return an item?
Yes, please click here to view our Returns Policy.
What does Rock’s warranty cover?
Please click here to view more information on warranty cover.
How are your products measured?
Our measurements are external- the height of our suitcases includes the wheels.
What do I do if my suitcase is damaged during a flight or a third party?
If damage to your baggage is caused by airline or other carrier mishandling, we recommend you make a claim straight away with your carrier at the airport or station where you retrieved your baggage. It’s always a good idea to check your baggage carefully for any damage when retrieving it from your carrier.
How do I set code on my lock?
Click here for our guide to setting your lock. Our locks are set with a 3-digit combination, the keyhole is for a universal key which is used at customs to search your case without destroying the lock.